Privacy policy

1. Who we are

Ghost Hunters Britannia is an independent paranormal investigation team. For privacy enquiries, contact us at enquiries@ghosthuntersbritannia.co.uk.

2. Information we collect

When you use our contact form or email us, we may collect your name, email address, enquiry type, message and any information you choose to include. The contact form also records the submitting device's IP address for security and abuse prevention.

Our hosting provider may keep standard server logs, which can include IP address, browser type, requested pages, date and time, and technical error information.

3. Why we use your information

We use personal information to:

• reply to enquiries and discuss possible investigations;
• manage collaborations, media requests and correspondence;
• protect the website and mailbox against misuse or spam;
• maintain records where reasonably necessary; and
• comply with legal obligations.

4. Our lawful basis

We normally process enquiries because it is necessary for our legitimate interests in responding to people who contact us and operating the website securely. Where discussions are intended to lead to an agreement or investigation booking, processing may also be necessary to take steps at your request before entering into a contract. We may process information to comply with a legal obligation where required.

5. Sensitive information

Please avoid sending unnecessary medical, religious or other highly sensitive information through the contact form. If an enquiry concerns a private home, vulnerable person or sensitive experience, we will handle it discreetly and will not publish identifying information without appropriate permission.

6. Sharing your information

We do not sell personal information. Information may be shared only where reasonably necessary with team members, our website and email hosting providers, professional advisers, or public authorities where the law requires it.

7. How long we keep information

General enquiries are normally retained for up to 24 months after the last meaningful contact, unless a longer period is needed for an ongoing investigation, agreement, legal claim or legal obligation. Information that is no longer required is deleted or securely anonymised where practical.

8. Security

We use reasonable technical and organisational safeguards, including access controls and spam protection. No online service can guarantee absolute security, so please do not submit information that is not necessary for your enquiry.

9. Your rights

Depending on the circumstances, UK data-protection law may give you rights to access, correct, erase or restrict the use of your personal information, object to certain processing, and receive information about how it is used. To make a request, email enquiries@ghosthuntersbritannia.co.uk.

You may also complain to the UK Information Commissioner's Office if you believe your information has been handled improperly.

10. External websites

Our website links to services such as YouTube and TikTok. Their privacy practices are controlled by those organisations. Review their policies before providing information or using their services.

11. Changes to this policy

We may update this policy when our website or data practices change. The latest version will be published on this page with a revised update date.